Protege Direct stands behind the quality of our products. This limited warranty covers defects in materials and workmanship on Protege-branded products under normal and proper use, for the periods described below.

What is covered

• Housing and motor — 3 years from the original date of purchase.
• All other defects in materials and workmanship — 12 months from the original date of purchase.
• Power cords and switches are not covered by this limited warranty. However, if a cord or switch is found to be defective within 30 days of purchase, we will provide a replacement at no charge.

Coverage applies only to products used under normal and proper operating conditions.

Who is covered

This limited warranty covers the original purchaser only and is nontransferable. It does not extend to any subsequent owner if the product is resold or given away.

What is not covered

This warranty does not cover damage, failure, or costs resulting from:

• Careless operation or handling, misuse, abuse, or lack of maintenance.
• Use of parts or accessories other than those produced or approved by Protege.
• Damage occurring during shipping or transit.
• External causes such as weather, power outages, or power surges.
• Repairs or alterations performed by unauthorized parties.
• Normal wear and tear, or cosmetic damage that does not affect function.

Servicing or repairing your product under this warranty does not renew or extend the original warranty period.

How to file a warranty claim

To start a claim, you will need:

• Your proof of purchase.
• The product serial number.
• Photos and/or video clearly showing the defect or issue.

Submit your claim using our online warranty claim form at protegedirect.com, or email us at support@protegedirect.com. If you are unable to locate your serial number, contact us and we will help you find it.

What happens next

Our team will review your claim and the evidence you provide. If your claim is approved, we will issue a Return Authorization (RMA) number and instructions for returning your unit. At our discretion, we will repair or replace the defective product or part.

Return shipping of your unit to us is at your expense. If your unit is found to be covered under this warranty, we cover the cost of shipping the repaired or replacement unit back to you within the contiguous United States.

Limitation of liability

To the extent permitted by law, Protege Direct's responsibility under this limited warranty is limited to the repair or replacement of the defective product or part. Protege Direct is not liable for any incidental, consequential, or indirect damages, including but not limited to loss of use, lost business, or property damage, arising from the use of or inability to use the product. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Questions

Contact us at support@protegedirect.com or call (317) 723-3016.